IFS Service Management Lead

Location: Australia

We are partnering with a well-established organisation in Australia seeking an experienced IFS Service Management professional to take ownership of their IFS Service Management environment.

This is a senior-level role where you will act as the internal subject matter expert for IFS Service Management, driving optimisation across field service operations, improving system utilisation, and ensuring the platform supports operational excellence and business growth.

Key Responsibilities:

Lead and manage the IFS Service Management module across the organisation

Act as the primary point of contact for all Service Management-related system matters

Collaborate closely with Field Service, Operations, and Finance teams to enhance service delivery processes

Gather and translate business requirements into scalable IFS solutions

Oversee system enhancements, upgrades, and continuous improvement initiatives

Support mobile workforce enablement and optimise scheduling, dispatch, and service workflows

Drive best practice utilisation of IFS Service Management functionality

Requirements:

Strong hands-on experience with IFS Service Management (IFS Cloud preferred)

Proven experience in a senior IFS Service Management role

Strong understanding of field service operations, work orders, scheduling, and service contracts

Experience working in asset-intensive industries such as engineering, utilities, manufacturing, or mining

Excellent stakeholder engagement and communication skills

Experience working within complex or multi-site environments

GoLive Recruitment is a trusted supplier of permanent, contract, and interim recruitment services, specialising exclusively in the IFS ERP ecosystem. This company is an equal opportunity employer and values diversity. All qualified applicants will be considered without regard to race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.