IFS Service Management Lead

We are partnering with a well-established organisation in Australia that is seeking an experienced IFS Service Management Lead to take ownership of its IFS Service Management environment. This is an excellent opportunity for a senior IFS professional to become the internal subject matter expert, leading the optimisation and strategic development of the organisation’s Service Management capabilities. You will play a key role in enhancing field service operations, improving system utilisation, and ensuring the platform supports operational excellence, customer satisfaction, and long-term business growth.

Key Responsibilities

• Lead the administration, governance, and continuous improvement of the IFS Service Management solution.
• Act as the primary internal expert and point of contact for all IFS Service Management-related matters.
• Partner with Field Service, Operations, Finance, and other business stakeholders to identify opportunities for process improvement.
• Gather, analyse, and translate business requirements into scalable and effective IFS solutions.
• Plan, coordinate, and deliver system enhancements, upgrades, and optimisation initiatives.
• Drive best-practice adoption of IFS Service Management functionality across the organisation.
• Optimise field service processes, including work orders, scheduling, dispatch, mobile workforce enablement, and service workflows.
• Collaborate with technical teams and external partners to ensure successful project delivery.
• Provide guidance, training, and support to end users to maximise system adoption and performance.
• Ensure the Service Management platform aligns with operational objectives and future business strategy.

Requirements

• Extensive hands-on experience with IFS Service Management, preferably within IFS Cloud.
• Previous experience in a senior IFS Service Management role, such as Lead, Functional Lead, Solution Owner, or Senior Consultant.
• Strong understanding of field service operations, including work orders, scheduling, dispatch, service contracts, and mobile workforce management.
• Experience within asset-intensive industries such as engineering, manufacturing, utilities, energy, mining, or industrial services.
• Strong stakeholder management, communication, and leadership skills.
• Experience working within complex, multi-site, or enterprise environments.
• Excellent analytical and problem-solving abilities with a continuous improvement mindset.

Why Apply?

• Take ownership of a business-critical IFS Service Management platform.
• Influence the future direction of field service technology and operational processes.
• Work closely with senior business stakeholders on strategic initiatives.
• Join a stable organisation investing in digital transformation and IFS technology.
• Excellent opportunity for long-term career progression and professional development.

GoLive Recruitment is a trusted supplier of permanent, contract, and interim recruitment services, specialising exclusively in the IFS ERP ecosystem.

This company is an equal opportunity employer and celebrates diversity. All qualified applicants will receive consideration for employment without regard to race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.